Need Help? Contact Support
Thank you for attending the Event!
We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when tens of thousands of people are attending an epic online event like this.
1. Before sending us an email, please review the following Frequently Asked Questions.
2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.
-Brian Berni, Philip Duncan & Team
Frequently Asked Questions
Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:
If you are still unable to find your confirmation email, please submit a support ticket below.
Yup, just go ahead and fill out the form below and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!
There are many possible reasons for this issue:
Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!
This support system is intended to address technical issues and concerns for the Fiction Marketing Academy online event itself. We encourage you to participate in the comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via their established communication channels. Thank you.